网页Consumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Scams | ACCC - Australian Competition and Consumer Commission
网页Scams happen when criminals deceive people to steal their money or personal information. Scams constantly change as scammers take advantage of new technology, new products and services, and local events or crises. Scammers are getting smarter, and anyone can be a victim of a scam.
Electricity prices and plans - Australian Competition and Consumer ...
网页Electricity prices and plans. Learn how to find a better electricity deal. We mainly provide information for people in New South Wales, south-east Queensland and South Australia. These areas are covered by the Electricity Retail Code that the ACCC enforces. The code provides companies with a standard way of setting out their electricity prices ...
Repair, replace, refund, cancel | ACCC
网页Businesses must fix minor problems with products or services by at least giving a free repair. When consumers buy products or services that have a major problem they have certain rights.
Petrol price cycles in major cities | ACCC
网页Petrol prices move up and down in regular patterns in Australia’s major cities. These petrol price cycles are the result of pricing policies of petrol retailers.
Complaint letter tool | ACCC - Australian Competition and …
网页Complaint letter tool. Use this tool to create an email you can send to the business you bought the product or received the service from. If you prefer, you can print the letter and send via the post. Remember to attach or include any relevant documentation, such as a receipt or photo of the faulty product, when you send the letter.
Problem with a product or service you bought | ACCC
网页When a business sells a product or service that doesn’t meet basic rights known as consumer guarantees, it must offer the consumer a solution. Depending on the size of the problem, the solution may be a repair, replacement, refund, or contract cancellation. When a consumer suffers damage or loss because of a problem with a product or service, they …
Checking a business is genuine - Australian Competition and …
网页Consumers can check a business’s registration, permits, licenses and memberships to see if it’s genuine.
Contacting a business to fix a problem - Australian Competition …
网页When you have a problem with a product or service, the first step is to contact the business. Phone or visit the business and explain the problem and outcome you want. Do this as soon as possible. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do ...
Consumer rights and guarantees - Australian Competition and …
网页Under consumer law, businesses must meet a set of basic consumer rights known as consumer guarantees when they sell products or services. A business can be a consumer too, and these rights apply to businesses in certain situations.
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