Ascarza, Eva, Bruce Hardie, Peter S. Fader, and Michael Ross. "Madrigal: Conducting a Customer-Base Audit." Harvard Business School Spreadsheet Supplement 524-707, March 2024.

A new Internal Audit Code of Practice has been launched [1] by the Chartered Institute of Internal Auditors (Chartered IIA), ...

But, are you sure that your customer service is as good as it could be? If you want to make sure you retain your top ...

Small businesses are often hailed as the lifeblood of the economy, driving innovation and creating jobs across industries.

And I know it didn't get to this position by delivering poor customer service. According to spa director, Vanessa Carter, getting to the pinnacle of the hospitality industry was no accident.

As it did with data protection, the European Union has initiated the first significant shot across the bows when it comes to ...

A Waffle House employee was shot and killed after a customer became angry while waiting for his food to be prepared, police said. The customer became “agitated and verbally abusive” toward ...

As of the writing, there is no official statement from Facebook regarding the reason for changing the icon to black and blue. However, it may be related to the upcoming full release of iOS 18 on ...

Total operating costs and expenses increased to US$34.4 million in the second quarter of 2024 from US$25.5 million in the prior year period, driven primarily by increased investment in marketing and ...

Performant Financial Corp. engages in the provision of technology-enabled audit, recovery, customer care, and related analytics services. Its services help identify improper payments, and in some ...

Donald Trump unveiled a slate of new economic plans Thursday, including the creation of a government efficiency commission ...