Cristiano Bellucci has spent the past 20 years working at Lycos, Sony, and currently at Fujitsu. He wishes he had done a few ...

Companies are turning to AI to help with customer service operations to provide faster response times to customer needs and ...

Buncombe County has opened a shelter at A-B Tech with food, water and cots for those displaced by Hurricane Helene.

Tech executives opposed the measure, which would have required companies to test the most powerful AI systems before release.

are dramatically transforming how businesses approach customer support. Traditional customer service methods often suffer from long response times, inconsistent quality and limited availability, which ...

Companies have an hour window to resolve customer service tickets if they wish to meet their customer’s expectations for ...

Customer service startup Ujet Inc. has raised $76 million from investors and named a new co-chief executive officer.

There was a Don Steele who helped dig the tunnels on the Pennsylvania Turnpike and one by the same name who happens to be his ...

Voiceitt has created software to help people with non-standard speech use their voices with tools like Webex and ChatGPT.

Squarespace's customer support offers comprehensive assistance through multiple channels, ensuring quick and helpful ...

Ujet, an AI-powered cloud contact center startup, locked up a $76 million Series D led by Sapphire Ventures, with ...

With strategies to address technical debt consistently, healthcare organizations can keep their IT infrastructure up to date ...