LinkedIn has updates its Sales Navigator with Lead Finder, Lead IQ, Message Assist, and  enhancements to Account IQ.

Teneo, a CEO advisory firm, is partnering with Evidenza.ai, a market research platform provider, enabling companies to conduct dynamic on-demand market research with B2B customers at scale.

Responsive, a strategic response management (SRM) software provider, has updated Responsive AI, enabling customer-facing teams to harness advanced generative artificial intelligent for first drafts of ...

Fluentstream customers can connect their CRM platforms to their business phone systems for enhanced client management.

DevriX immediately went to work to develop for Arms Directory a robust platform capable of managing more than 80,000 pages and thousands of page visits per day. The Arms Directory site managed by ...

In marketing and advertising circles, demand-side platforms (DSPs) and supply-side platforms (SSPs) used to operate in isolation. Publishers used SSPs to sell their inventory at the highest price ...

It’s What’s Below the Tip of the Iceberg That Matters Most, sales expert Jim Stafford draws on his more than 20 years of experience leading sales teams at Oracle, Siebel, Unica, and Pegasystems. He ...

Though two Sailesbots that the franchise has launched have been live for only a few months, the franchise has already seen several significant benefits, according to Olson. Sailes has presented the ...

Decision automation applies business rules, data analysis, workflows, and AI to automate the decision-making process in both operations and strategy. For CX leaders this could be knowing when to make ...

Indeed, many experts say the biggest failure in CRM adoption for new employees is the complexity and lack of user-centric design. More than three in four employees feel that their employers’ CRM ...

In most instances, voice interactions are easiest for the customer—no instruction manual is needed, so integrating voice, conversational AI, and CRM enables customer service tasks (including ...

Start your generative AI journey to expand your CX capabilitiesAccording to McKinsey and Company, integrating generative AI into customer care operations has the potential to yield a 30-40% ...