What is a Service Level Agreement (SLA)? - ServiceNow
网页An SLA is a contract between a service provider and a customer, defining the types and standards of services to be offered. Learn about the benefits, types, and components of SLAs, and how to use them effectively with ServiceNow ITSM.
Service-level agreement - Wikipedia
网页A service-level agreement (SLA) is an agreement between a service provider and a customer that defines the quality, availability, and responsibilities of the service. Learn about the components, types, and metrics of SLAs in different contexts, such as …
What Is an SLA (service level agreement)? | IBM
网页An SLA is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. Learn about the different types of SLAs, their components, and how they are used in IT and outsourcing.
What is SLA? - Service Level Agreement Explained - AWS
网页Learn what a service level agreement (SLA) is, what types and elements it contains, and what metrics it covers. An SLA is a contract between a customer and a service provider that outlines the level of service and performance expected and agreed upon.
What is a service-level agreement (SLA)? Definition, templates, …
网页2023年5月17日 · A service-level agreement (SLA) is a contract between a service provider and a client that outlines the expectations and responsibilities of both parties. Learn what to include in a SLA, see different types of SLAs, and download templates and examples.
What is an SLA? Learn best practices and how to write one
网页An SLA (service level agreement) is a contract between a service provider and a customer that defines the services, responsiveness, and performance metrics. Learn how to set, measure, and improve SLAs with best practices and examples.
What Is a Service-Level Agreement (SLA)? And How to Write One
网页2024年4月23日 · SLA stands for service level agreement, a document that outlines a commitment between a service provider and a client. Learn about the three types of SLA, the key components of an SLA, and how to write one in five steps.
Service-level agreements (SLAs) — a complete guide
网页2022年11月15日 · Learn what a service-level agreement (SLA) is, who needs it, how it works, and why it is important for businesses. Find out the benefits, components, types, and best practices of SLAs with examples and FAQs.
Service Level Agreement (SLA) Examples and Template
网页2024年3月15日 · Learn how to write a service level agreement (SLA) between a service provider and a customer. See a sample SLA with sections, definitions, metrics, service levels, and more.
service-level agreement (SLA) - TechTarget
网页A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a broader and more generalized form of an SLA.